Privacy Policy
Effective Date: October 29, 2026
Neighbors Network, Inc. (“Neighbors Network,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect when you visit neighborsnetworkfl.org, submit a form, sign up for communications, become a member or volunteer, register for an event, make a donation, or otherwise interact with Neighbors Network online.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Mailing address
- Email address
- Phone number
- Membership inquiries and application information
- Volunteer inquiries and application information
- Event registration information
- Donation-related information
- Newsletter subscriptions
- Information submitted through contact forms
- Other information you choose to provide when communicating with us
The specific information collected depends on how you choose to interact with Neighbors Network.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through website analytics tools, cookies, server logs, and similar technologies.
This information may include:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of visits
- Referring websites or links
- General geographic information
- How visitors interact with our website
We use this information to understand how our website is being used, improve its performance, and make the site more helpful to our members, volunteers, donors, and community.
Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand site traffic, and measure website performance.
We use services such as Google Analytics to better understand how visitors use our website. Google Analytics may collect information through cookies and similar technologies.
We may also use Google Search Console to understand how our website appears and performs in Google search results.
You can control or delete cookies through your browser settings. Our website may also provide a cookie preference or consent tool that allows you to manage certain non-essential cookies.
Disabling some cookies may affect the way certain website features function.
How We Use Your Information
We may use information we collect to:
- Respond to questions and contact requests
- Provide information about membership
- Process and manage membership applications
- Coordinate volunteer participation
- Register individuals for events and activities
- Process donations and provide donation confirmations
- Send newsletters and organizational communications
- Provide information about Neighbors Network programs, services, and events
- Maintain and improve our website
- Understand how visitors use our website
- Protect the security and integrity of our website and systems
- Meet legal, accounting, reporting, or regulatory obligations
- Carry out the charitable mission and operations of Neighbors Network
We use personal information only for legitimate organizational purposes and do not use it in ways that are materially different from the purposes described in this policy without appropriate notice.
Email Communications
If you sign up for the Neighbors Network newsletter or other email communications, your contact information may be processed through Mail Chimp, our current email marketing service provider.
You may unsubscribe from marketing or newsletter emails at any time by using the unsubscribe link included in those messages.
We may still send administrative or transactional communications when necessary, such as messages related to a membership, event registration, donations, volunteer activities, or requests you have submitted.
Donations and Payment Information
Online donations may be processed through DonorPerfect and its associated payment-processing services.
Payment information, such as credit or debit card details, is processed through the third-party payment provider and is not stored directly by the Neighbors Network WordPress website.
Neighbors Network may receive information associated with a donation, such as your name, contact information, donation amount, transaction confirmation, and other information necessary to acknowledge and maintain records of your contribution.
Third-party payment providers maintain their own privacy and security practices. We encourage you to review their privacy policies when submitting payment information.
Membership and Event Services
Neighbors Network may use third-party platforms, including membership and event-management services such as ClubExpress, to help manage memberships, registrations, communications, payments, or related organizational services.
When you use these services, information you provide may be processed by the applicable third-party platform as necessary to provide the requested service.
Those providers maintain their own privacy policies and data-handling practices.
Third-Party Service Providers
Neighbors Network uses trusted third-party service providers to help operate our website and organization.
These may include providers that assist with:
- Website hosting and maintenance
- Website analytics
- Email communications
- Donation processing
- Membership management
- Event registration
- Forms and database management
- Website security
- Technical support
We may provide these service providers with access to personal information only when reasonably necessary for them to perform services on our behalf.
We expect service providers to handle personal information appropriately and use it only for the purposes for which it was provided.
Embedded Content and Third-Party Features
Our website may contain or display content and features provided by third parties, such as:
- Videos
- Maps
- Calendars
- Social media content
- Digital publications or flipbooks
- Event tools
- Donation forms
- Membership tools
When you interact with embedded or linked third-party content, the third-party provider may collect information about your visit or interaction according to its own privacy practices.
Neighbors Network does not control the privacy practices of those third parties.
We Do Not Sell Personal Information
Neighbors Network does not sell or rent your personal information.
We also do not share personal information with outside organizations for their independent marketing purposes.
Information may be shared with service providers and vendors when necessary to operate our website, manage memberships, coordinate volunteers and events, process donations, send communications, or otherwise support the operation of Neighbors Network.
We may also disclose information if required by law or when reasonably necessary to protect the rights, safety, or property of Neighbors Network, our members, volunteers, donors, staff, or others.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain organizational records, or to comply with legal, financial, accounting, grant, or reporting requirements.
Different types of information may be retained for different periods depending on their purpose.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, internet transmission, electronic storage system, or third-party service can be guaranteed to be completely secure. While we work to protect personal information, we cannot guarantee absolute security.
Your Choices
You may contact Neighbors Network if you would like to:
- Ask what personal information you have provided to us
- Correct or update your contact information
- Request that certain information be deleted when appropriate
- Change your email communication preferences
- Unsubscribe from newsletters or promotional communications
- Ask questions about how your information is used
Certain information may need to be retained for legal, financial, recordkeeping, donation, membership, or other legitimate organizational purposes.
Children’s Privacy
Neighbors Network primarily serves adults, including members age 55 and older. Our website and online services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the website.
If we become aware that personal information from a child under 13 has been collected online without appropriate authorization, we will take reasonable steps to delete it.
Photographs and Media
Neighbors Network may use photographs, videos, testimonials, or other media relating to its members, volunteers, donors, events, and activities.
Permission and release procedures for this material are generally handled separately from information collected through this website. This Privacy Policy does not replace any separate photography, video, testimonial, or media release agreement.
Links to Other Websites
Our website may contain links to websites operated by other organizations or companies.
Neighbors Network is not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policy of any external website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, technology, services, organizational practices, or legal requirements.
When changes are made, the updated policy will be posted on this page and the effective date will be revised.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or how Neighbors Network handles personal information, please contact us through our website or at:
Neighbors Network, Inc.
P.O. Box 941417
Maitland, FL 32794-1417
Phone: 321-209-2775
Website: neighborsnetworkfl.org/contact